Customer Satisfaction and Support
Last Updated: April 13, 2025
At QBKEYS, we strive to ensure your complete satisfaction with every purchase. We understand that things don't always go as planned, so we’ve outlined our refund and return policy to address any concerns you might have.
Cancellation Policy
You have the right to cancel your order within 12 hours of placing it, with no need to provide a reason.
After 12 hours, if the product has already been delivered, cancellations cannot be accepted due to the nature of digital goods.
Return Policy
Return Window:
Returns are accepted within 30 days of purchase under the following conditions:
Non-delivery of the product
Product defects
Product not as described
Return Costs:
No additional fees will be charged during the return process due to the digital nature of our products.
Refund Policy
Due to the nature of digital products, we offer refunds within 30 days of purchase under the conditions below:
1. Non-delivery of the Product
If you have not received the product via email or download link, please contact customer support within 7 days of your order date. Claims must be submitted in writing. If we do not receive a claim within this timeframe, the product will be considered delivered.
2. Download or Technical Issues
If you encounter issues downloading or accessing the product, contact our support team. We will make every effort to deliver your product correctly. If the issue cannot be resolved within 48 hours, a refund or replacement will be offered.
3. Product Defects
If the product contains major defects, report them to technical support within 30 days of purchase. If the issue cannot be resolved within 48 hours, you may qualify for a full refund or a replacement product of equal value.
4. Product Not as Described
If the product received does not match the description on our website, submit clear written evidence within 30 days. Upon confirmation, we will issue a refund or provide a suitable replacement.
Important Notes
Customer Responsibility
It is the customer’s responsibility to review product specifications before purchase. Refunds will not be issued for misunderstandings or false expectations about a product’s functionality.
Refund Process
Submission:
Contact customer support with your order details and reason for your refund request.Processing Time:
Once approved, your refund will be processed immediately. Please allow up to 20 days for the refund to appear in your account, depending on your financial institution.
Contact Information
Business Name: QBKEYS
Email: hello@qbkeys.shop
Phone Number: +1 551 733 0416
Address: 1075 Central Park Ave, Scarsdale, New York 10583
Our technical support team is always ready to assist and provide professional, timely service.
Thank you for choosing QBKEYS.shop!